A comprehensive guide to closing the digital divide — UPI safety, scam prevention, device settings, and volunteer training standards.
Introduction
India's digital public infrastructure has transformed daily life, yet millions of seniors remain excluded. This whitepaper outlines the Time Bank approach to patient, dignity-preserving digital assistance.
Core Competencies for Volunteers
- Smartphone fundamentals and accessibility settings
- UPI and BHIM with fraud-awareness training
- Government portal navigation (DigiLocker, UMANG, IRCTC)
- Video calling for family connection
Safety Framework
Volunteers must never request OTPs, PINs, or remote access. All teaching occurs on the beneficiary's device with step-by-step written guides in their preferred language.
Measuring Impact
Track: successful independent transactions, reduction in family dependency for digital tasks, and self-reported confidence scores before and after 4 sessions.